Returns Policy

Last updated: January 22, 2026

1. Introduction

This Return Policy applies to all purchases made through https://zenxander.com/ (“the Website”). The Website and brand Zen Xander are owned and operated by:

Artiscope Ltd.

Company Number: 16048878

Registered in England & Wales

(Hereafter referred to as “we”, “our”, “us”, “Zen Xander” or “Artiscope”).

By placing an order with us, you agree to be bound by this Return Policy.

2. Consumer Rights & Returns Window

Under UK consumer rights law, you have the right to cancel your purchase and return items within 14 days of receiving your order, starting the day after delivery. This statutory right applies even if the item is not faulty.

To exercise your return rights, please contact us within this 14-day period. Returns received after this period may not be accepted.

3. How to Return an Item

To return an item:

  1. Email us at info@artiscope.co.uk within 14 days of delivery to notify us of your intent to return.
  2. Include your order number, item(s) you are returning, and the reason for return.
  3. We will provide return instructions and confirmation.

All returns must be sent to the following address:

Artiscope Returns Warehouse

Unit B8 Birchwood Farm

Birchwood Road

Chelmsford

Essex

England

CM3 6RF

IMPORTANT: You are responsible for the cost of returning the goods unless the item is faulty or incorrectly supplied.

4. Condition of Returned Items

To be eligible for a refund, returned items must:

  • Be in their original condition, unused and unaltered
  • Be returned with all original packaging, labels, and accessories
  • Include proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

5. Refunds & Processing

Once we receive the returned item and verify its condition:

  • Refunds will be issued to the original payment method used at checkout.
  • We aim to process refunds within 14 days of receiving the return.
  • Please allow your bank or card issuer additional time to post the refund to your account.

If the return is due to an error on our part (e.g., damaged item, wrong item sent), we will cover the cost of return shipping.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return your original purchase for a refund (per the process above) and place a new order for the desired item.

7. Faulty or Damaged Goods

If you receive a faulty, damaged, or incorrect item, please contact us immediately with photos and order details. We will assess the issue and arrange a replacement, repair, or refund as appropriate in accordance with UK consumer law.

8. Exceptions & Exclusions

Certain products may be excluded from returns for hygiene or bespoke reasons. Unless expressly stated otherwise at the time of purchase, all products are returnable within the statutory 14-day window.

9. Legal Rights

This policy does not affect your statutory rights under UK law. You may have additional rights depending on the nature of the goods purchased.

10. Contact Us

If you have any questions about this Return Policy or your order:

📧 Email: info@artiscope.co.uk