Privacy Policy

Privacy Policy

Last updated: 22 January 2026

This Privacy Policy explains how personal data is collected, used, stored, and protected when you interact with https://zenxander.com/ (the “Website”).

The Zen Xander brand, website, and all associated intellectual property rights are owned and operated by:

Artiscope Ltd
Company Number: 16048878
Registered in England and Wales
(“we”, “us”, “our”, “Zen Xander”, or “Artiscope”)

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to the Website

  • Customers purchasing products

  • Newsletter subscribers

  • Enquiries submitted via forms

  • Individuals interacting with our marketing, emails, or social media

It does not apply to third-party websites linked from our Website.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment confirmation details (we do not store card numbers)

  • Order history and purchase details

  • Communications with us (emails, contact forms, messages)

2.2 Automatically Collected Data

When you browse our Website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and time spent on site

  • Referring URLs

  • Cookies and tracking data

2.3 Marketing & Analytics Data

  • Email open and click behaviour

  • Website usage patterns

  • Advertising interaction data (where consented)

3. How We Use Your Data

We use personal data for the following purposes:

  • To process and fulfil orders

  • To manage payments and prevent fraud

  • To deliver products and services

  • To respond to enquiries and customer support requests

  • To send order confirmations and service updates

  • To send marketing communications (where consent is given)

  • To improve our Website, products, and user experience

  • To comply with legal and regulatory obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to fulfil orders and provide services

  • Legal obligation – accounting, tax, compliance

  • Legitimate interests – improving services, preventing fraud

  • Consent – marketing communications and cookies (where required)

You may withdraw consent at any time.

5. Marketing Communications

If you opt in to receive marketing communications:

  • We may send emails about new releases, exhibitions, offers, or updates

  • You may unsubscribe at any time via the link in our emails

  • We do not send unsolicited marketing

Unsubscribing from marketing does not affect transactional emails.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyse traffic and performance

  • Improve user experience

  • Support advertising (where consented)

You can manage or disable cookies via your browser settings. Disabling cookies may affect site functionality.

For full details, refer to our Cookie Policy (if published separately).

7. Data Sharing & Third Parties

We may share personal data only where necessary with trusted third parties, including:

  • Payment processors

  • Shipping and fulfilment partners

  • Email and CRM platforms

  • Analytics providers (e.g. website analytics)

  • Legal, accounting, or regulatory authorities where required

All third parties are contractually required to safeguard your data and comply with data protection laws.

8. International Data Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including:

  • UK adequacy regulations

  • Standard contractual clauses

  • Secure processing agreements

9. Data Retention

We retain personal data only for as long as necessary:

  • Order and transaction data, for legal and accounting purposes

  • Marketing data, until consent is withdrawn

  • Enquiry data, for reasonable follow-up periods

When no longer required, data is securely deleted or anonymised.

10. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure servers

  • Encrypted communications

  • Restricted access controls

  • Regular security reviews

However, no online system can be guaranteed 100% secure.

12. Intellectual Property & Brand Protection

All content, artwork, designs, imagery, trademarks, and intellectual property associated with Zen Xander are owned by Artiscope Ltd.

Any personal data submitted does not grant rights to reproduce, distribute, or use Zen Xander intellectual property.

Unauthorised use may result in legal action.

13. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses arising from data use

  • We do not guarantee uninterrupted or error-free access to the Website

  • Users are responsible for maintaining the confidentiality of their account details

Nothing in this policy limits liability where prohibited by law.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and the “Last updated” date will be revised accordingly.

Continued use of the Website constitutes acceptance of the updated policy.

15. Contact Information

For privacy-related enquiries or data requests, contact:

📧 Email: info@artiscope.co.uk